Operation & Maintenance
DCC’s Sustainable Data Center Operations & Maintenance service ensures business continuity, maximum availability, and the environmental and economic optimization of data centers in operation, under a modern, predictive management model aligned with ESG and Net Zero principles.
This is not traditional maintenance.
It is about operating the data center as a strategic, resilient, efficient, and future-ready asset.
The Challenge of Operating Data Centers Today
Data centers in operation face an increasingly demanding environment:
- Rising energy consumption and increasing OPEX
- Higher risk of failures associated with human error
- Impacts of climate change (temperature, extreme events, water availability)
- Regulatory and investor pressure for ESG performance
- Aging infrastructure and obsolete technologies
- The need to operate 24/7 without interruptions
Traditional operations are no longer sufficient.
A new generation of O&M is required.
What is DCC Sustainable Operations & Maintenance?
It is a comprehensive service based on the Data Center Lifecycle Services (DCLS) approach, managing the data center across its entire lifecycle, integrating:
- High availability and security
- Progressive decarbonization
- Energy and operational efficiency
- Artificial intelligence and advanced analytics
- Climate resilience and business continuity
The objective is clear:
to maintain availability while reducing environmental impact and total cost of operations.
DCC Model: Next-Generation Operations
Our O&M model is built on six strategic pillars:
- High availability and operational security
- Energy efficiency and OPEX reduction
- Operational decarbonization (Net Zero)
- Climate resilience
- AI-driven predictive maintenance
- Governance, compliance, and continuous improvement
Operational Service Scope
1. Integrated Operations Management
- 24/7 data center operations
- Specialized personnel for mission-critical infrastructure
- Daily management of electrical, mechanical, IT, and security systems
- Incident handling, event response, and technical escalation
- Coordination with vendors and equipment manufacturers
2. Predictive & Condition-Based Maintenance
- Replacement of reactive maintenance with predictive maintenance
- Use of Machine Learning for early fault detection
- Continuous analysis of critical variables
- Reduction of unplanned events
- Extended asset lifecycle
3. Gestión Documental y Procedimientos Críticos
Design, implementation, and continuous update of:
- SOP (Standard Operating Procedures)
- MOP (Methods of Procedure)
- EOP (Emergency Operating Procedures)
- SCP (System Configuration & Points of Operation)
- Certification of operations under TCOS, M&O, and related standards
These procedures significantly reduce the risk of human error — the leading cause of data center outages.
4. Energy & Environmental Management
- Continuous monitoring and optimization of energy consumption
- Progressive reduction of PUE and WUE
- Renewable energy integration strategies
- Carbon footprint measurement and management (Scope 1 and 2)
- Energy efficiency and demand response programs
5. DCIM, BMS & Operational Intelligence
Implementation and operation of intelligent DCIM and BMS platforms:
- Real-time monitoring of power, cooling, and capacity
- Critical alarm and event management
- Trend analysis and inefficiency detection
- Technical and environmental performance dashboards
- Integration with remote command and control centers
6. 24/7 Remote Command & Control Center
- Continuous remote monitoring by DCC experts
- Alarm response, event analysis, and real-time support
- Immediate escalation to on-site teams
- Integration with mixed reality systems for remote assistance
- Faster response times and reduced operational costs
7. Climate Resilience & Business Continuity
- Climate risk assessment
- Disaster recovery planning
- Emergency scenario simulations
- Regular business continuity testing
- Adaptation of operations to extreme conditions
8. Certifications & Compliance
Ongoing operational support for:
- Uptime Institute – Tier Certification of Operational Sustainability (TCOS)
- LEED O+M and LEED Zero
- ISO 50001 – Energy Management
- ISO 14064 – Greenhouse Gas Emissions
CEEDA, ICREA, and other applicable standards - ZERION
Outcome: continuous compliance and certification readiness aligned with international standards.
Service Delivery Models
- Fully outsourced operations and maintenance
- Hybrid models with client personnel
- Specialized support services (24/7, 5×8, etc.)
- Flexible, scalable contracts based on criticality
- Hybrid remote operations: continuous monitoring and remote management, complemented by expert mobile on-site support when required
- Use of drones and robotics as complementary operational solutions
Client Benefits
Lower risk of critical failures
Enhanced reputation and social license to operate
Increased data center availability and reliability
ESG and regulatory compliance
Infrastructure ready for AI and high-density workloads
Sustained reduction in operational costs
Audit and certification readiness
Operate Today the Data Center of Tomorrow
DCC’s Sustainable Data Center Operations & Maintenance service enables organizations to operate with excellence today, while steadily advancing toward a resilient, efficient, and environmentally responsible model.
We operate and certify critical infrastructure with the discipline of engineering, the intelligence of data, and a commitment to the future.
